Privacy Policy

Wrapi, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our professional webcasting platform and related services.

Our platform is designed for professional AV companies and event organizers who need enterprise-grade live streaming and event management capabilities. We process data responsibly to deliver these services effectively while maintaining your privacy.

We use your information for the following purposes:

• Service Delivery: To provide and maintain our webcasting platform
• Account Management: To create, manage, and secure your account
• Event Operations: To facilitate live streaming, registration, and attendee management
• Communication: To send transactional emails, event notifications, and system updates
• Billing: To process payments and maintain billing records
• Security: To detect fraud, prevent abuse, and ensure platform security
• Support: To respond to your inquiries and provide customer support
• Improvements: To analyze usage patterns and improve our services
• Legal Compliance: To comply with applicable laws and regulations

We implement robust security measures to protect your data:

• Encryption: All data is encrypted in transit using TLS and at rest
• Database Security: We use Neon PostgreSQL with enterprise-grade security controls
• Access Controls: Strict access controls and authentication requirements
• Regular Backups: Automated backups with point-in-time recovery
• Infrastructure: Cloud infrastructure with SOC 2 compliance
• Monitoring: 24/7 security monitoring and incident response

Your data is stored in secure data centers located in the United States, with appropriate safeguards to protect against unauthorized access, alteration, disclosure, or destruction.

We work with trusted third-party services to deliver our platform:

• Stripe: Payment processing and billing management
• Resend: Transactional email delivery
• Cloudflare: Content delivery and DDoS protection
• Mux: Video streaming and delivery infrastructure
• Vercel: Hosting and deployment platform
• Convex: Real-time database and backend services

These services are contractually bound to protect your data and use it only for providing their specific services to us. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We use cookies and similar technologies for:

• Authentication: To keep you logged in securely
• Security: Device fingerprinting to prevent unauthorized access
• Preferences: To remember your settings and preferences
• Analytics: To understand how our platform is used
• Performance: To optimize loading times and user experience

Most web browsers accept cookies by default. You can usually modify your browser settings to decline cookies, but this may affect the functionality of our platform.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your personal data
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@wrapi.io. We will respond to your request within 30 days.

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for accounting purposes

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required by law to retain it for longer periods.

Our services are primarily hosted in the United States. If you access our platform from outside the United States, your information may be transferred to, stored, and processed in the United States.

For users in the European Union, we ensure adequate protection through appropriate safeguards, including standard contractual clauses approved by the European Commission.

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

We may update this privacy policy from time to time. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if the changes are material
• Post the updated policy on our website

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

If you have any questions about this privacy policy or our data practices, please contact us at: